Setup & Connections
How to connect Bluetooth
Pair a Bluetooth remote, speaker, or headset with your box.
Support
Setup guides and a person who picks up.
Browse tutorials by category, or reach us directly.
Browse by Category
Find the right guide fast.
Filter by category. Videos land here as they are published.
Setup & Connections
How to adjust the screen size
Fit the picture to your TV if the edges look cut off.
Using Your Remote
How to use voice control
Use your voice to search and navigate hands-free.
Apps & Streaming
How to open and use the EPG
Open the on-screen guide and browse what is on.
Apps & Streaming
How to change the EPG style
Switch the guide layout to the style you prefer.
Apps & Streaming
How to set up the channel list and EPG
Get the channel list and guide set up on your Magabox.
Apps & Streaming
How to search for a channel
Find a channel fast with on-screen search.
Apps & Streaming
How to switch player in the VOD app
Switch the video player inside the VOD app for smoother playback.
Apps & Streaming
How to select other episodes in a series
Jump between episodes while watching a TV series.
Apps & Streaming
How to record
Record live TV and watch it back later.
Maintenance
How to uninstall an app
Remove an app you no longer use to free up space.
Maintenance
How to change an app's storage location (MG4 128GB)
Move an app to different storage on the MG4 128GB.
Maintenance
How to do a factory reset
Return your box to factory settings when you need a fresh start.
Troubleshooting
How to report a problem online
Send a problem report to support right from your box.
Troubleshooting
How to report a problem online in Magabox
Report an issue to the Magabox team from your box.
Talk to a Real Person
Rather just ask us?
The anti-anonymous-seller promise, made real.
- A real person answers. Not a ticket queue. Someone who knows the product.
- Before and after the sale. Help does not stop at checkout.
Lost a Remote or Cable?
Order a spare.
The remote, power cord, and HDMI cable already come with a new MagaBox. These are here as replacements.
Included with a new MagaBox
Replacement Remote
Replacement or spare remote for the MagaBox.A remote is already included with every new MagaBox purchase....
$30.00
Need an extra remote? Add one for $30.
Included with a new MagaBox
Replacement Power Cord
Replacement or additional power cord for the MagaBox.A power cord is already included with every new...
$15.00
Need a spare power cord? Add one for $15.
Included with a new MagaBox
HDMI Cable
Replacement or additional HDMI cable for connecting the MagaBox to a television.An HDMI cable is already...
$8.00
Want a spare HDMI cable? Add one for $8.